Below are some common questions often asked by our customers, if you have other questions, please get in touch at
Our customers are able to pay for their order using Klarna, PayPal and using major credit card providers such as Visa, Maestro and American Express. Don't have a PayPal account? Don't worry - choose PayPal as a payment method and click Check out as a Guest. This allows you to use PayPal Checkout to make a payment using your credit or debit card.
Yes, we do! For detailed information, please visit our Shipping & Returns Page
We offer wholesale discounts on our products. Please get in touch with us at for more information.
You can find personalised products on our website. If you would like to customise an existing products, please get in touch with us at
Pre-Order and Made to Order items have a wait time. The usual time of manufacture is 7-20 working days.
Majority of House of Carats jewellery is created using Metal Alloys and Precious Metal Plating. The plating ranges from 18k Gold, Silver and Rhodium, Rose Gold, Gunmetal.
For all UK customers, please allow 7 working days from the date your order is marked as shipped. If your parcel still hasn't arrive, please get in touch with us and quote your order number. You can also reply to any of our emails and one of our Customer Support assistants will be in touch.
No, we do not currently offer gift cards.
We are always looking for new influencers to work with! Please email us with your social media links and country you are based in. All collab emails should be sent to
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