Worldwide shipping is available. All orders are processed within 1-3 working days. Please be mindful that the processing and shipment times may be extended due to the impact of the Coronavirus on businesses.

 

US & Canada

FEDEX EXPRESS DELIVERY (1-4 working days)
price based on shipment weight

FREE on orders over £200

 

Tracked Delivery (4-10 working days)

£8.95 on orders below £40
£4.95 on orders below £100
FREE on orders over £100

Canada may experience longer delivery times due to Canada Post applying quarantine measures for international parcels. We recommend choosing FedEx shipping on Canadian orders.

 

Rest of World Delivery

Tracked Delivery £8.95 (4-9 working days) on orders below £40
Tracked Delivery £4.95 (4-9 working days) on orders below £100
FREE DELIVERY on orders over £100

Additional Express Shipping service is available. Handling company varies by country. Most shipments are sent with Fedex Express of DPD Express.
Price varies by order weight and receiving country (1-4 working days)

 

Specific countries may experience longer delivery times due to delays at customs and an additional period may have to be allowed. Unfortunately, this delay is out of our control and due to domestic customs. 

 

 

 

Made to Order / Pre-Order Items

For Pre Order or Made to Order items, the average time of manufacture is 7-20 working days. Please be mindful that the recent Coronavirus outbreak may affect your Pre Order or Made to Order shipment. 

Customs Taxes

European Union countries are exempt from taxes. All US House of Carats orders below £560 are exempt from taxes.

Incorrect Address

Customers are held responsible for ensuring they have provided the correct delivery address. Your items will be sent to the address stated on your order. If this is not correct and the address is not changed before the products are shipped out, we are unable to reimburse you if your order does not make its way to you. If your order safely makes its way back to us, we are able to resend it. Please contact us if you would like your order to be resent, otherwise a 20% restocking & processing fee applies.

If you have made a mistake when placing an order, please contact us quickly in order to get this issue resolved.

Order Cancellation

As we start working on orders straight away, orders cannot be cancelled.

Returns

As our items are handcrafted, we are currently unable to offer refunds. If your item arrives damaged, please get in touch within 3 days of receiving your parcel.

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