How can I pay for my order?

Our customers are able to pay for their order using Klarna, PayPal and using major credit card providers such as Visa, Maestro and American Express. Don't have a PayPal account? Don't worry - choose PayPal as a payment method and click Check out as a Guest. This allows you to use PayPal Checkout to make a payment using your credit or debit card. 


Shipping and Processing

How long do order processing and delivery take?

For detailed information, please visit our Shipping & Returns page.


Returns and Refunds 

As our items are handcrafted, we are currently unable to offer refunds or exchanges. If your item arrives damaged, please get in touch within 3 days of receiving your parcel.


Jewellery Materials

Majority of our jewellery is created using base metals with 18k Gold or Silver and Rhodium plating. We use high quality diamond simulants such as Cubic Zirconia that will satisfy even the most demanding sparkle lovers. For more specific information, please visit the product pages of the items you are interested in.


Our Business Details

House of Carats

VLIZZY LTD, Company Number 10774264

Registered at Bank Chambers, 93 Lapwing Lane, Manchester M20 6UR 

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