Shipping Information
We ship worldwide.
Our processing time is 1-3 days
We offer Free Shipping over $50 spend
Get your order delivered tracked services like USPS or UPS.
*(may take longer during peak sales periods or during postal strikes)
Happiness Guaranteed
Your satisfaction is our priority. If you experience any issues with your order, we'll be there to make it right.
Free Worldwide
All orders over 50 USD/50 EUR are shipped free using tracked and insured services.
Returns and Exchanges
Something not quite right? Get in touch with us and let us know how we can help by responding to any of our automated emails or emailing customer.support@houseofcarats.co.uk citing your order number.
Incorrect Address/Cancellations
Once an order is placed, we start working on it straight away to ensure swift delivery. We are therefore unable to cancel or amend items in existing orders, or change delivery information. All incorrectly addressed orders will be subject to a £12.99 processing fee, which includes redelivery.