Shipping & Returns

Shipping Information

Our processing time is 1-3 days

We offer Free Shipping with Royal Mail over £40 spend

* shipping may take longer during peak sales periods or during postal strikes

Extended Gift Returns

Christmas shopping? We've got you covered. Exchange or return for store credit within 90 days of order date.

Fast & Free

All our orders are shipped with speedy delivery services*

30 Day Returns

Our Returns Portal allows you to exchange or return your jewellery quickly and easily.

Returns and Exchanges

Something not quite right? Get in touch with us and let us know how we can help by responding to any of our automated emails or emailing customer.support@houseofcarats.co.uk citing your order number.

View our full returns policy or visit our returns centre to return or exchange your order.

Incorrect Address/Cancellations

Once an order is placed, we start working on it straight away to ensure swift delivery. We are therefore unable to cancel or amend items in existing orders, or change delivery information. All incorrectly addressed orders will be subject to a £3.99 processing fee, which includes redelivery.